Privacy policy

Last updated: 02 October 2025

At La Nosa Skincare ("we", "us", "our"), your privacy is important to us. We are committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website, www.lanosaskincare.com.au ("Website"), and purchase our skincare products.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via third-party payment providers)

  • Date of birth (optional)

  • Order history and preferences

  • IP address, browser type, and device information

  • Information collected via cookies and similar tracking technologies

2. How We Collect Personal Information

We collect your personal information in several ways, including:

  • When you make a purchase through our Website

  • When you create an account or subscribe to our newsletter

  • When you contact us via email, contact form, or live chat

  • Through cookies and tracking technologies when you browse our Website

3. Why We Collect Your Personal Information

We collect and use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Send you updates, promotions, and newsletters (only with your consent)

  • Improve our products, services, and user experience

  • Comply with legal obligations

  • Detect and prevent fraud or misuse of our Website

4. Disclosure of Personal Information

We may share your personal information with:

  • Third-party service providers (e.g. payment gateways, shipping companies, marketing platforms)

  • IT service providers and website hosting providers

  • Professional advisers (e.g. accountants, legal professionals)

  • Government authorities where required by law

We will never sell your personal information to third parties.

5. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps include:

  • Encrypted Transactions

  • Restricted access to personal information

  • Denial of Service Protection

  • Two Factor Authentication

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyse website traffic and usage

  • Personalise your shopping experience

  • Remember your preferences

You can manage your cookie preferences through your browser settings.

7. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or out of date. To do so, please contact us using the details below.

8. Marketing Communications

With your consent, we may send you promotional emails about our products, special offers, or events. You can opt out at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

9. Overseas Disclosure

Some of our third-party providers may store or process your personal information outside of Australia (e.g. cloud hosting or email services). When this occurs, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review our Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

La Nosa Skincare
Email: lanosaskincare@gmail.com
Address: PO Box 7168, Southport Park, QLD, Australia

This Privacy Policy is governed by the laws of Australia.